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What does the financial agent supervision workflow consist of?
The financial agent supervision workflow encompasses the set of structured activities carried out by supervisors visiting brick-and-mortar financial agents or boutiques. This includes recruiting potential agents by collecting KYC (Know Your Customer) information, ensuring they receive proper training, verifying compliance with regulatory requirements, checking brand visibility at the outlet, and evaluating the agent's performance in terms of transactions and customer interactions.
Who is this workflow for / who are the user personas involved?
This workflow is tailored for field supervisors, compliance officers, trainers, brand managers, and those responsible for recruiting, training, and overseeing financial agents, especially in telecom and banking sectors.
What KPIs will I obtain?
The potential KPIs derived from this workflow include:
Number of agents successfully recruited and onboarded.
Compliance rate with regulatory requirements among agents.
Percentage of agents trained and meeting performance standards.
Brand visibility score in agent boutiques.
Volume and value of transactions processed by the agents.
These KPIs offer insights into the effectiveness of the agent supervision process, aiding in refining strategies and ensuring consistent quality across all agent outlets.
"
I am glad that Vodacom and M-Pesa in particular decided to work with Optimetriks. The FieldPro platform allows us to plan and deploy our resources where there are needed the most and to react faster to challenges faced by our M-Pesa Agents in the market using real time information gathered by teams on the ground . The result have been fantastic."
Thabani Gonesi
M-Pesa Distribution Director
Vodacom
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